Memety Trading CC t/a Dōtum.net - Privacy Policy

Last Updated: 12 June 2025

1. Purpose and Scope

Memety Trading CC t/a Dōtum.net ("Dōtum," "we," "us," or "our") is committed to protecting the privacy and security of your Personal Information. This Privacy Policy outlines our practices and your rights concerning the collection, use, and disclosure of your information through our website (www.dotum.net) and associated services (collectively, the "Services").

This policy is drafted to comply with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA) and to align with the principles of the EU's General Data Protection Regulation (GDPR), reflecting our commitment to global data protection standards.

By accessing or using our Services, you signify your understanding of the terms set out in this Privacy Policy.

2. The Responsible Party

For the purposes of POPIA, Memety Trading CC t/a Dōtum.net is the "Responsible Party" for the processing of your Personal Information.

Registered Company: Memety Trading CC t/a Dōtum.net
Designated Information Officer Email: privacy [at] dotum.net

3. Information We Collect

"Personal Information" refers to any information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person, as defined by POPIA. We collect Personal Information in the following ways:

Directly Provided Information

When you voluntarily engage with our Services by filling out a contact form, scheduling a consultation, or downloading a resource, we collect:

Identity & Contact Data: Including your first and last name, work email address, and telephone number.
Professional Data: Including your company name and job title.

Automatically Collected Technical Data

When you interact with our website, we automatically collect certain technical data about your device and browsing activity using technologies like cookies. This includes:

Usage Data: Information about how you use our website, including pages viewed, time spent, and other statistical data.
Device and Connection Data: Your Internet Protocol (IP) address, browser type and version, operating system, and device type.

Third-Party Form Processing

When you submit a contact form on our website, your information is processed by Web3Forms, a third-party service provider. Web3Forms acts as our data processor for contact form submissions and operates under their own privacy policy available at https://web3forms.com/privacy.

4. Lawful Basis and Purpose of Processing

We only process your Personal Information where we have a lawful basis to do so. Our purposes and the corresponding legal bases are:

To Respond to Your Inquiries

We use your Identity, Contact, and Professional Data to respond to your requests.

Lawful Basis: Your consent (when you submit the form) and our legitimate interest (to respond to prospective clients).

To Provide You with Resources

We use your Contact Data to deliver materials you request.

Lawful Basis: Your consent.

To Market Our Services

We may use your Contact Data to send you relevant information about our services.

Lawful Basis: Your consent (which can be withdrawn at any time) or our legitimate interest (for existing business relationships).

To Improve Our Website and Services

We analyze Usage Data to maintain the security of our site and to understand how we can improve its functionality and performance.

Lawful Basis: Our legitimate interest (to operate and improve our business).

To Fulfill Contractual Obligations

If you become a client, we will process your information to deliver our contracted services.

Lawful Basis: Performance of a contract.

5. Use of Cookies and Third-Party Analytics

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic.

Google Analytics: We use Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use these reports to help us understand website traffic and webpage usage. You can learn about Google's practices by going to www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

Web3Forms: Our contact forms are processed through Web3Forms, a third-party service that acts as our data processor. Web3Forms does not store your form submissions and forwards them directly to our email address. Web3Forms may temporarily process your data (including your name, email, and message) solely for the purpose of delivering your inquiry to us.

6. Data Security and Retention

We have implemented appropriate technical and organizational security measures to safeguard your Personal Information against accidental loss, unauthorized access, alteration, or disclosure. We will retain your Personal Information only for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. All client and website data is hosted on secure servers within the Republic of South Africa.

7. Disclosure and International Transfer of Information

We do not sell, rent, or trade your Personal Information. We may disclose your information to:

Third-Party Service Providers

We engage trusted vendors to perform functions on our behalf, including:

Web3Forms: Processes contact form submissions on our behalf. Web3Forms does not store form submission data and operates as our data processor under their privacy policy.
Website hosting and analytics providers: These parties are contractually bound to confidentiality and may only process data on our instructions.

Legal Obligations

If required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to protect the rights, property, or safety of Dōtum, our clients, or the public.

By using our Services and providing us with your information, you acknowledge that your Personal Information may be transferred to, and stored at, a destination outside of South Africa (e.g., for analytics purposes as described in Section 5). Where this occurs, we will ensure that adequate protection measures, such as Standard Contractual Clauses, are in place to protect your data.

8. Your Data Protection Rights

You have the following rights concerning your Personal Information:

Right of Access: To request a copy of the Personal Information we hold about you.
Right to Rectification: To request the correction of inaccurate or incomplete information.
Right to Erasure ('Right to be Forgotten'): To request the deletion of your information, subject to legal and contractual restrictions.
Right to Object: To object to our processing of your information for direct marketing or on the basis of our legitimate interests.
Right to Withdraw Consent: To withdraw your consent at any time where consent is our lawful basis for processing.
Right to Lodge a Complaint: To lodge a complaint with the South African Information Regulator (contact details available at www.inforegulator.org.za).

To exercise these rights, please contact our Information Officer at privacy [at] dotum.net. We may require you to verify your identity before responding to your request.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children. If we become aware that we have collected such information without parental consent, we will take steps to delete it.

10. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Information

For any questions or concerns regarding this Privacy Policy or our data protection practices, please contact our Information Officer:

Email: privacy [at] dotum.net